Customer Success Manager

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Customer Success Manager

We are excited to find our next Customer Success Manager colleague to help us with building a future proof relationship with our customers. In this role, you are not only an account manager, but a trusted advisor who aligns with the internal sales executive, delivery and project teams when needed – we are one big team. It's a dynamic role where every day is different and there is never a dull moment.  

Full-time / Part-time · Delft/Remote

About Mapiq

Employee satisfaction has become more important than ever. At Mapiq we create flexible work solutions dedicated to making offices smarter, happier, and more sustainable, by allowing employees to book their days in the office via our scalable app, with continuously expanding features like hybrid meetings, check-in and parking. In addition, we also provide solutions with the help of sensors. Companies like Deloitte, Unilever, PwC and Heineken already said yes (and trust me, this is just a few of our amazing clients), so if you want to play a significant role within our scale-up, then read on!

Are you still here? Good! Because here comes the cherry on the cake: we also received a multi-million investment from our shareholders, so the real growth is only starting now!   

Your role at Mapiq

You will be part of our fun and fast-growing international Customer Success team, currently consisting of 5 people. From Delft, our home base, we conquer the rest of the world together with our customers. You can expect daily stand-ups and weekly Monday meetings with the team (these are always quite ‘gezellig’). You will discuss the communication strategy about the current product updates, customer cases and the OKR’s. In addition, you will always be part of exciting internal projects.

  • With your experience and vision, you can have a huge impact on our strategy for the upcoming years. In short, you will manage the following tasks:
  • Build and maintain long-term customer relationships
  • Ensure customers get the most out of Mapiq by playing an advisory role
  • Conduct Monthly Operation Meetings and Quarterly Business Reviews with executive stakeholders
  • Develop scalable onboarding programs based on customer needs
  • Continuously search for sales opportunities to expand our customer base
  • Establish joint success plans and help develop best practices
  • Be the connection between the customers and the product and development team to translate client problems into solutions 

Alixe Roodhuyzen de Vries

Customer Success Manager

Bram Zegwaart

Customer Success Lead

Joris Michielsen

Customer Success Manager

Floris Welman

Customer Success Manager

Who are we looking for?

We try to keep it realistic, but if we have to describe our perfect candidate it would be someone with 3-5 years of experience in the SaaS industry, who understands the complexity of our product and who stands behind our mission to build great places to work.

You are a strategic thinker, who can easily create and implement plans (from the internal kick-off of the project, to onboarding and ultimately expanding within the client). You walk the extra mile when supporting our clients, whilst focusing on the value of our products brought to our end users and customers. You know the secret recipe to sign renewals and create opportunities for upselling. To put it black and white:

  • You have at least a Bachelor's degree
  • You already gained 3+ years of experience in Customer Success or Account Management
  • You are experienced with Software / SaaS, enterprise sales is a big plus
  • You have amazing communication skills in Dutch and English and can communicate with all layers in a company, from C-level to end-user
  • You are resilient and you never give up
  • You have a customer-oriented and commercial mindset, always looking for what is the most profitable for both Mapiq and the customer
  • You are willing to travel on a regular basis

We are working in an industry that is going sky high, and we wouldn’t be able to keep up without the talented people we have at Mapiq. We always strive to hire people that bring their own ideas, background and culture to raise the bars with us.   

What to expect?

  • Strategic relationships from Australia to North-America  
  • An inspirational and fast-growing international work environment

  • A company that cares about your wellbeing
  • A team of talented and driven colleagues
  • Fun! We love our jobs and work hard, but we know how to play hard too; we can come into the office more often but remain very flexible towards remote working. Our bi-weekly bootcamps are back, the quarterly meetings are fun and outside of the office, and of course we have our board game nights
  • 25 days of annual paid leave
  • A solid pension-plan
  • Competitive pay – of course, no one really knows what that means. To us it means that we pay you what seems fair to us, looking at your current experience and skills. We’ll discuss salary during the very first talk we have with you to make sure you know what to expect.

Join us!

Feel like you have been reading a description of yourself? Come join us! The only thing we need you to do is to leave your thoughts on the job as well as your CV with us. We will review your application and invite you for a call with our Recruiter if we think there could be a match. After this, you can expect two rounds: one virtually and one at the office. A business case might be part of one of the two interviews.